The Horse’s Axe Monthly Membership Q&A
Q: What benefits are included in the membership?
A: if you have membership in Denison, you have unlimited access to axe throwing and darts, plus 15% off drinks, invitations to exclusive events, and the ability to purchase add-ons. If you have a membership in Denton, you have unlimited access to axe throwing, billiards, and cornhole, plus 15% off drinks, invitations to exclusive events, and the ability to purchase add-ons.
Q: How many lanes can I book with my membership?
A: A member can have one reservation on the books at a time. Each reservation is 1 lane for 1 hour. Once the current reservation is complete, the member can book again per availability, even if it’s the same day! If you would like to book more than 1 lane, additional lanes can be booked for 50% off regular price.
Q: How do reservations work?
A: Reservations are for 1 lane for 1 hour and must be made through your online portal only.
Q: Can I make multiple reservations?
A: One reservation is allowed at a time. Once completed, you can book another.
Q: Can I bring guests?
A: Yes, each lane can score up to 6 people at a time. Bring up to five additional people with you for no additional charge! Additional lanes can be purchased for 50% off per lane per hour.
Q: What happens if I don't show up for a reservation?
A: A no-call, no-show will result in a $15 fee.
Q: Can I use my membership at any Horse’s Axe location?
A: Nope. It’s good for the location you sign up at.
Q: What is the minimum age to own a membership?
A: The minimum age is 18 years old.
Q: Can minors participate in axe throwing?
A: Yes. Ages 7 and under can use a foam axe only. Ages 8-12 can be tested by a Horse's Axe Coach, and if deemed unsafe, they can only use a foam axe. Ages 13-17 require an adult present.
Q: Is ID required for lane access?
A: Yes. The member must present their ID for the reservation.
Q: Do I (the member) have to be present for the reservation or can I let other people use my membership?
A: The member has to be present for the reservation. We will ask for an ID. Other people cannot use your membership.
Q: Can I add family members to my membership?
A: Yes, up to four immediate family members (Spouse/Significant other and children) can be added with a monthly add-on per person. Family members share in the benefits of the plan.
Q: How old does a family member have to be to be included in the membership?
A: 16 years old. There must still be an 18 year old (adult) present for the reservation.
Q: If I add a family member, does that mean I can reserve 2 lanes?
A: Nope. Family members share in the benefits of the single membership: 1 lane for 1 hour at a time. But, it does allow them to use the membership without the primary member being present at the reservation. If you would like to book 2 lanes, a second lane can be booked for 50% off regular price or you could get a second membership for another family member.
Q: Can extended family or friends be added?
A: No, only spouses/significant others and children qualify.
Q: How are membership fees paid?
A: Monthly dues are paid in advance via automatic debit or credit card.
Q: Is there a late payment fee?
A: Yes, a $15 fee applies if payment is not received within 5 days of the due date.
Q: Can I customize my membership?
A: Yes, plans can be customized with add-ons through your online portal.
Q: How do I remove items from my membership?
A: Visit a Horse's Axe location to make changes to your membership.
Q: How do I cancel my membership?
A: Cancellations must be done in person at a Horse’s Axe location with 30 days' notice.
Q: Can I cancel immediately after signing up?
A: No, cancellations are not accepted on the day of sign-up.
Q: Do I need to sign a waiver every time I come in?
A: Nope, all members will sign a waiver when they sign up for their membership. Members therefore automatically have a waiver included in their portal. Guests of a member must sign a liability waiver before participating.